About Us

‍Nestled in the heart of Shinjuku, Tokyo, our hotel stands as an iconic landmark in the city's vibrant landscape. With a rich history dating back to its opening in 1984, our hotel has been synonymous with luxury, elegance, and impeccable service for decades. Boasting world-class amenities, stunning accommodations, and unparalleled hospitality, we strive to provide our guests with unforgettable experiences that exceed their expectations. As we continue to uphold our legacy of excellence, we are committed to fostering a culture of innovation, collaboration, and continuous improvement, where every member of our team plays a vital role in our success.

Job Description

‍As a member of our dedicated team, you will have the opportunity to contribute to the exceptional guest experience that sets us apart as a leader in the hospitality industry. Whether you're welcoming guests with a warm smile at the front desk, preparing exquisite dishes in our renowned restaurants, or ensuring the smooth operation of our facilities behind the scenes, your passion for hospitality and commitment to excellence will shine through in everything you do.

Key Responsibilities:

• Greeting guests upon arrival with a friendly and professional demeanor, providing assistance with check-in, luggage handling, and inquiries about hotel amenities and services.
• Ensuring guest satisfaction by anticipating their needs and delivering personalized service that exceeds their expectations, whether it's arranging transportation, making restaurant reservations, or addressing any concerns they may have during their stay.
• Collaborating with colleagues across various departments, including housekeeping, food and beverage, and guest services, to coordinate efforts and ensure seamless operations that enhance the overall guest experience.
• Maintaining a clean, organized, and inviting environment throughout the hotel, including public areas, guest rooms, and back-of-house spaces, in accordance with Hilton's standards of cleanliness and hygiene.
• Upholding our brand standards and values at all times, embodying the spirit of hospitality and professionalism that defines our brand and sets us apart in the industry.

Requirements

• Previous experience in the hospitality industry is preferred but not required.
• Excellent communication and interpersonal skills, with a genuine passion for serving others and creating memorable experiences for guests.
• Strong attention to detail and a commitment to upholding high standards of quality and service.
• Ability to work effectively as part of a team in a fast-paced and dynamic environment, demonstrating flexibility, adaptability, and a positive attitude.
• Willingness to learn and grow, with a desire to continuously improve and develop new skills in the hospitality industry.

Summary

‍Join us and be a part of a legacy of excellence in hospitality that spans decades. Whether you're just starting your career or looking for a new opportunity to grow and thrive, we invite you to become a part of our dynamic team and help us create unforgettable experiences for our guests. With competitive benefits, ongoing training and development opportunities, and a supportive work environment, we offer the perfect platform for you to build a rewarding career in hospitality. We look forward to welcoming you to our team and embarking on this exciting journey together.